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Returns Policy

Change of Mind

 

We understand sometimes things are purchased and then may not be needed. Just notify us that you wish to return the order within 30 days from the date of delivery by emailing our customer care team on customer.care@babyplanetonline.co.uk, or by calling them on 01162556222, option 4, Mon-Fri 10am-4.30pm.

 

All we ask is the items must be returned in an unused condition and in the original packaging where possible. You can either send the items back to us or we can arrange a collection of the order. Please note the collection will be chargeable and this can vary depending on size, weight and quantity of boxes.

 

We will usually process the refund within 48h of having the returned order back after having it checked and completed. Any delivery costs originally paid will not be refunded. Eg £4.95 for orders under £50.

 

Warranty- First 30 Days

 

For any products showing a manufacturer defect within the first 30 days. We will offer you replacement/refund. We do have the right to have the product examined by the manufacturer to determine the fault is a manufacturer defect. This can be done by photos, videos or physical checks.

 

Warranty- from 30 days to 6months

 

For any products showing a manufacturer defect within the first six months, we will offer to have the product repaired/replaced, depending on which is more cost effective. If the product is sent for repair and the work carried out is not satisfactory and the problem still exists, then we would offer you a replacement/ part refund if you wanted to keep the product as it is or a full refund. We do have the right to get the product checked by the manufacture to confirm the fault was not fixed correctly.

 

Warranty- after 6months

 

For any products which develop a fault after 6 months, we will arrange for the product to be repaired. Most products have a warranty stretching from 6 months to 3 years. Most travel equipment which is most likely to pick up a fault after 6 months have at least 2 years manufacturer warranty.

 

Incorrect Order Despatched

 

With the number of orders we despatch, if we have accidently made a human error and despatched the incorrect item to yourselves, we will arrange for the incorrect items to be collected and the correct items to delivered. On occasion, if the parcel is small and lightweight, we may ask you to post the item back to us and we will refund you the postage costs.

 

Complaints Department

 

If you are for whatever reason not satisfied with our service and would like to make a formal complaint, please write to us at, Baby Planet, 52 Market St, Ashby, Leicestershire. LE65 1AN. You can email us by replying to your order confirmation email you would have received when you place the order, or alternatively you can call our web team on 01162556222, option 3.